Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment
The delivery time frame is between 3 to 7 business days; however, you may receive your items much earlier depending on your location. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at noevah.shop@gmail.com
Cancellations & Refunds
All orders cancelled after 48 hours. You are able to cancel your order with no penalty, cancel your order before your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
About your brand
Noevah started with the desire to create something real.
At first, it was just me, making simple jewellery at home. I learned to solder, to work with natural stones, to design pieces that felt like me. I was selling them in very small local markets in Tulum, Mexico.
Then I met my business partner and everything became clear. She believed in the brand before it even existed. Thanks to her, Noevah became more than a passion. It became a real project, a growing adventure.
Today, we design some pieces ourselves, and carefully select others during our travels,
from Bali to Morocco, from Mexico to Greece and Spain.
Each piece reflects what inspires us: freedom, simplicity and that little French touch we’ll always keep.
