Politique de remboursement
How refunds are issued: for online orders, compensation is issued as store credit valid 2 years or by Interac e-Transfer, at Noevah's discretion - no cash refunds online. In our physical boutiques, cash refunds are available in person.
1. Change of Mind - 30 Days
You have 30 days from delivery to return an item. It must be unworn, undamaged, and in its original packaging. Contact us first - unauthorized returns are not accepted. Ship with a tracking number; return shipping is at your expense. Once received and inspected, we issue your compensation for the amount paid.
2. Damaged on Arrival - 48 Hours
If your order arrives damaged, contact us within 48 hours of delivery with your order number and 2-3 photos of the item and its packaging. If approved, we send a replacement or issue compensation - at no cost to you.
3. Warranty
Valid only for purchases made with a registered Noevah account. Guest checkout orders are not eligible.
- 2-Year Warranty - discoloration, fading, damage to the waterproof coating, or a stone that comes unstuck from its setting.
- 1-Month Warranty - breakage of the jewelry or of the stone.
To claim, send your order number, 2-3 clear photos or a short video, and proof of purchase to noevah.shop@gmail.com or WhatsApp. The item must be returned to Noevah before compensation is issued (item value, excluding taxes and shipping).
Not covered: breakage after the 1-month window, damage from falls or impacts, chemical exposure (perfume, chlorine, cleaning products), normal wear, lost or stolen items.
4. General
All returns require prior authorization. Store credit is non-transferable. Promotional orders are credited on the amount actually paid. This policy applies to purchases made on Noevah.com; in-store purchases are handled directly in our boutiques.
Contact: noevah.shop@gmail.com or WhatsApp.
